The Elemental Retreat Pool Spa and Sauna

**Please note City ordinance: People's noise during the day is permissible but must be measured and reasonable. Daytime is considered 8:00 am to 10:00 pm. ANY FINES RELATED TO CITY ORDINANCE VIOLATIONS WILL BE PAID BY THE GUEST.

** SECURITY HOLD IS $750 AND WILL BE PROCESSED 5 DAYS PRIOR TO ARRIVAL AND RETURNED ON CHECKOUT DAY POST INSPECTION FOR DAMAGES**

* The person renting our house MUST be 25 years old per the City of Palm Springs.

* There is an optional fee to heat the pool. The request to heat the pool should be done at least 48 hours prior to your arrival. Cost $99/night.

* The City of Palm Springs requires an additional written contract which you will be sent before your arrival. The city also requires that renters supply a copy of their government issued ID and license plate numbers of personally owned vehicles.

**NO CANCELLATIONS DURING HOLIDAY AND SPECIAL EVENT WEEKENDS**

- OUR COMMITMENT TO CLEANLINESS: The safety of our guests is always our highest priority. Here's what we're doing to ensure that our vacation rentals meet the latest guidance on hygiene and cleaning (these health safety measures include but are not limited to):

Up-to-date with the latest guidelines.

Quality assurance and maintenance

Inspected property for compliance with cleaning, safety and maintenance protocols prior to each guest arrival. Ensured the overall health, safety and quality of each property with routine preventative maintenance, including testing of mechanicals, maintaining appliances, testing smoke and CO detectors, and confirming access to fire extinguishers.

EPA-registered cleaning products

Trained Professionals

Our team of housekeeping professionals follow protocol and always look for ways to improve upon their craft.

Proper PPE Usage

All housekeepers and inspectors wear protective masks and gloves when cleaning rentals

Overall Cleaning and Disinfecting

Disinfected and sanitized high-touch surfaces at our property. This includes wiping down any and all items that guests, owners and service providers come into contact with, including keys, doorknobs, tabletops, appliances, electronics, and light switches. As well as sanitized soft surfaces and upholstery.

Re-washed Dinnerware

Housekeepers re-wash all dinnerware, including dinner plates, glasses, coffee cups and silverware, between arrivals.

We have very high standards for our property and expect it to be spotlessly clean and ready for your arrival. If you find anything to be not up to scratch or if there are any items missing, please inform us as soon as possible.

We hope you have a really relaxing and enjoyable time and we look forward to hearing about your stay and hope you’ll visit us again in the future.

Please contact us if you have any questions about our home or the area in general. We hope to welcome you soon!

Cancellation Policy: Please advise that if you decide to refund there will be a service charge of 5% for all refunds in order to cover fees, please refer to the platform and their policy for refund amounts and scheduling.